Privacy Policy

East London Children’s Community Hospice CIC
Company number: 16977535
Last updated: 29 January 2026

East London Children’s Community Hospice CIC (“ELCCH”, “we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, contact us, sign up for updates, make a donation, or engage with our work.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

East London Children’s Community Hospice CIC is a Community Interest Company, incorporated in England and Wales on 21 January 2026, and limited by guarantee.

We are established to improve access to coordinated, community-based support for children and young people with life-limiting or life-threatening conditions and their families.

For the purposes of data protection law, ELCCH is the data controller.

Contact email: admin@elcch.co.uk

2. What personal data we collect

Depending on how you interact with us, we may collect the following personal data:

a) Website use

  • IP address
  • Browser and device information
  • Pages visited and time spent on the site

This information is collected using cookies and analytics tools and does not usually identify you directly.

b) Enquiries and contact

  • Name
  • Email address
  • Telephone number
  • Any information you choose to include in messages or enquiries

c) Newsletter sign-ups

If you choose to sign up for updates, we may collect:

  • Name
  • Email address

You can unsubscribe at any time.

d) Donations and support

If you make a donation or otherwise support ELCCH, we may collect:

  • Contact details
  • Donation amounts and dates

Payment details are processed securely by third-party payment providers and are not stored by ELCCH.

e) Service-related data (where applicable)

As ELCCH’s services develop, we may process personal data relating to children, young people and families. This may include special category data, such as health or care information.

Such data will only be processed where there is a clear lawful basis, appropriate safeguards, and specific privacy information provided.

3. How we use personal data

We use personal data to:

  • Respond to enquiries and communications
  • Share updates about our work and activities
  • Process donations and supporter engagement
  • Improve our website and communications
  • Meet legal, regulatory, governance and safeguarding obligations

We do not use personal data for automated decision-making or profiling.

4. Lawful bases for processing

Under UK GDPR, we rely on the following lawful bases:

  • Consent – where you have actively agreed (e.g. newsletter sign-up)
  • Legitimate interests – to operate and develop our organisation
  • Legal obligation – where required by law
  • Public interest / health and social care – where applicable to service delivery

Special category data will only be processed where additional lawful conditions and safeguards apply.

5. How we store and protect your data

We take appropriate technical and organisational measures to protect personal data, including:

  • Secure digital systems
  • Access restricted to authorised individuals
  • Retention of data only for as long as necessary

Any third-party systems we use are required to meet appropriate security and data protection standards.

6. Sharing your data

We do not sell or trade personal data.

We may share data with:

  • Trusted service providers (e.g. website hosting, email platforms, payment processors)
  • Professional advisers
  • Regulatory or statutory bodies where legally required

Any sharing is limited to what is necessary and subject to appropriate safeguards.

7. Your rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate or incomplete data
  • Request erasure of your data (in certain circumstances)
  • Restrict or object to processing
  • Withdraw consent at any time
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

Requests can be made via admin@elcch.co.uk.

8. Children’s data

We recognise the heightened sensitivity of data relating to children and families. Any processing of children’s data will be handled with additional care, appropriate safeguards, and clear lawful authority.

9. Changes to this policy

We may update this Privacy Policy from time to time. The most recent version will always be published on our website.

10. Contact us

For questions about this Privacy Policy or how we handle personal data, please contact:

East London Children’s Community Hospice CIC
Email: admin@elcch.co.uk

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